Collections Supervisor

Collections Supervisor

Position Responsibilities : The Collections Supervisor will train and mentor collections specialists in a dynamic environment to achieve the company's accounts receivable objectives. As a Collections Supervisor, you will oversee team metrics, performance criteria, policies, and procedures to enhance productivity and key performance indicator (KPI) outcomes for collection specialists. You will identify and implement process improvements to drive efficiencies, creating a best-in-class back-end process that ensures exceptional customer service. You will proactively address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues. You will deliver comprehensive reports on collections metrics, foster strong relationships with sales teams to optimize cash collection, and support the bad debt review process and cash collection forecasting. Other duties as assigned.

Required Education and Experience : Bachelor's Degree with 4 plus years of related experience and 0 to 1 plus years of supervisory experience or High School Diploma / General Education Diploma (GED) and 7 plus years of specific experience and 1 to 2 plus years of supervisory experience.

Preferred Education and Experience : Master's Degree or Certified Public Accountant (CPA).

Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.