Account Executive, Senior MidMarket

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support of more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, move with speed and intensity, and deliver incredible value to our customers.

What’s the opportunity?

As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead will be exciting.

At Intercom, we are striving to do sales differently. We ask our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We believe in the growth and development of each new hire. Joining the Account Executive team means joining a community that supports development and internal promotion. As a rapidly expanding business, there is ample opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
• Manage the full sales cycle for Intercom’s Mid-Market customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create demonstrations tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the growth of the global Enterprise business, pioneering new best practices and driving projects to elevate the team

What skills do I need?

We are a well-treated group with awesome benefits. If there’s something important to you that’s not listed, talk to us!

Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $226,080 - $270,040. Actual OTE pay will depend on factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

The OTE range for candidates within the Greater Chicago Area is $203,400 - $242,950. Actual OTE pay will depend on factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of RSUs.

Benefits and culture

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easily, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture and strive to focus on doing incredible work to achieve our goals while upholding our core values. We value diversity and are committed to Equal Employment Opportunity. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected basis.

EEO and compliance

We are an equal opportunity employer. Intercom will not discriminate against an applicant or employee on the basis of protected characteristics. This includes the right to a voluntary self-identification of disability where applicable. If you believe you belong to any protected categories, please indicate accordingly. Public burden statement : according to the Paperwork Reduction Act, no persons are required to respond to this information collection unless it displays a valid OMB control number. This form is voluntary and confidential. For more information, visit the U.S. Department of Labor OFCCP site.

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