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Beacon Hill
2nd Shift Road Service Coordinator / Dispatcher – $21/hourBeacon Hill • Charlotte, North Carolina
2nd Shift Road Service Coordinator / Dispatcher – $21/hour

2nd Shift Road Service Coordinator / Dispatcher – $21/hour

Beacon Hill • Charlotte, North Carolina
30+ days ago
Salary
$21.00–$23.00 hourly
Job type
  • Full-time
Job description

Responsibilities

:
  • The Road Service Coordinator will assist in the daily operations of emergency roadside service, providing assistance to over , company-managed chassis nationwide, assessing and diagnosing chassis failures and dispatching appropriate service to customers based on the nature of each breakdown.
  • Receives in-bound calls from customers in need of road service
  • Assist with email service requests as needed due to volume
  • Assess and diagnose chassis failures through careful inquiry
  • Determines the nature of the failure and makes determination as to whether each situation is indeed an emergency, or service requested by the customer at company's expense.
  • Identifies the unit in need of service; when and from where the unit last gated out, whether the unit is eligible for road service, whether it is a pool chassis, or net lease chassis.
  • Maintains log of all road service events, from implementation to closeout
  • Assist with managing road service program with road service vendors/suppliers
  • Monitor road service email and phone call requests after hours on select days weekly as assigned or arranged

Requirements:

  • 3+ years of dispatch, service coordinator, transportation experience.
  • Solid grasp of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint
  • Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion
  • Strong customer service orientation
  • Good listening skills, problem-solving orientation, and sense-of-urgency
  • Strong communication skills, both written and verbal
  • Ability to work well with others in a professional corporate environment
  • High School diploma; Bachelor's degree preferred.
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2nd Shift Road Service Coordinator / Dispatcher – $21/hour • Charlotte, North Carolina

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