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Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Azzy Abu-Omar - State Farm AgentAlexandria, VA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Disability insurance
  • Life insurance
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY :

With 25 years of experience with State Farm and 3 years as an agency owner, weve built a strong foundation of knowledge and dedication to serving our clients. Were a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office. At our agency, theres always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. Were more than just a workplacewere a community of people who support one another, strive for excellence, and give back to those around us.

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Azzy Abu-Omar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.

    • QUALIFICATIONS :

  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • Bilingual Spanish preferred.
  • Currently licensed applicants preferred.
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