Director of Operations

Job Description

Job Description

Description : Position Summary

The Director of Operations is one who can lead, engage, and develop people; one who can inspire people to perform at their best. This individual must possess a spirit of optimism, hold self and others accountable to service and performance goals, and value both results and relationships. This position will report directly to the President and CEO and shall have oversight responsibility for leading and optimizing Credit Union of Atlanta’s operational functions, including lending (consumer, real estate, and commercial), collections, contact center, branch operations, BSA / Compliance, security, systems infrastructure, and delivery channels. This role ensures exceptional service delivery, operational excellence, and regulatory compliance while driving strategic growth and innovation.

Requirements :

Essential Functions and Responsibilities

Key Responsibilities

• Lead, build, coach, and develop a management team.
• Hold all staff accountable to meeting performance and service goals.
• Serve as a member of the Senior Management Team, contributing to strategic planning and execution.
• Oversee lending, collections, contact center, ATM / shared branch operations, BSA / Compliance, and retail branches.
• Ensure asset quality and loan portfolio performance; support product development and ROI analysis.
• Lead and coach managers and staff to meet performance and service goals.
• Manage vendor relationships, facilities, and security operations.
• Ensure compliance with BSA / AML, OFAC, and other regulatory requirements.
• Develop and monitor budgets, operational KPIs, and divisional P&L.
• Collaborate with Marketing on strategic initiatives and community engagement.
• Drive process improvement, cross-functional integration, and service innovation.
• Represent the credit union in regulatory, community, and industry settings.

Leadership & Strategy

Qualifications

Skills & Competencies

Physical Requirements