Senior Associate, Account Management, Retailer Success

Account Manager

At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every campaign. Serving as the crucial link between clients, Ad Ops, and Product, we translate business objectives into actionable strategies and valuable feedback that fuels innovation. Our core mission is to foster trusted partnerships, ensure flawless execution, and provide insights that empower retailers to expand their media businesses.

As a Symbiosys Account Manager, you will be the main point of contact for our key partners, guiding them from campaign planning and launch through optimization to ensure measurable results. This role requires a blend of strategic thinking and practical execution. You'll build proposals, monitor key performance indicators, and develop recommendations. Additionally, you'll foster long-term relationships and identify new growth opportunities, working closely with our Ad Ops and product teams.

At Symbiosys, Account Managers are crucial to our mission of empowering the future of retail media. They serve as the direct link between our platform and retail partners, transforming client objectives into successful campaign strategies, guaranteeing seamless implementation, and uncovering insights that drive ongoing innovation.

This role reports directly to the Head of Strategy and Operations.

You're excited about this opportunity because you will...

Serve as the primary partner to top-tier advertisers, guiding campaigns from kickoff to recap.

Translate client goals into strategies that drive measurable results across channels.

Collaborate closely with Ad Ops, Product, and Engineering to deliver seamless execution.

Build trusted relationships while identifying opportunities for growth and upsell.

Gain exposure to the fast-evolving retail media ecosystem and shape how Symbiosys shows up to the market.

We're excited about you because...

Bring 3+ years of experience in account management, client success, or campaign management in digital media, retail media, or adtech.

Have direct, hands-on experience managing campaigns in advertising platforms (DSPs, retailer ad platforms, or social platforms).

Understand digital advertising KPIs, pacing, and optimization, and can apply them to drive measurable results.

Are proficient in building proposals, managing insertion orders, and working with campaign management tools and spreadsheets.

Can lead client meetings with confidence and communicate clearly across internal teams (Ad Ops, Product, Engineering).

Stay organized and detail-oriented while managing multiple client campaigns simultaneously.