Head of Retail OperationsNextPlay Jobs • Chicago, Illinois, United States
Head of Retail Operations
NextPlay Jobs • Chicago, Illinois, United States
5 days ago
Job type
- Full-time
Job descriptionLead all aspects of retail operations and field leadership across hundreds (or thousands) of store locations, driving consistency, execution, and profitability. Lead the evolution of the in-store customer experience — including visual standards, service models, and experiential elements that deepen brand engagement. Drive operational excellence by modernizing systems, processes, and technology to scale store performance and efficiency. Partner cross-functionally with merchandising, finance, marketing, digital, and real estate teams to deliver an integrated retail strategy. Build and inspire a high-performing store and field team, fostering a culture of accountability, empowerment, and performance. Work with finance and analytics to align store execution with business objectives, optimizing profitability and store metrics. Lead growth initiatives such as store concept evolution, new store formats, or strategic expansion of the store network. Embed a customer-centric mindset into every store interaction, ensuring the brand’s values and story are consistently delivered. 15+ years of progressive leadership in multi-unit retail operations, preferably within lifestyle, fashion, specialty, or experience-driven retail brands. Proven experience leading retail transformation and improving store performance, operations, and customer experience. Strong expertise in store operations, visual presentation, customer experience, and field execution. Solid financial and strategic acumen — able to translate retail vision into measurable results and operational plans. Experienced leading large teams across multiple locations, with a focus on building talent, developing leaders, and driving execution. A modern retail thinker who balances operational discipline with innovation and creativity in store settings.
Head of Retail Operations – Chicago, IL
(Confidential Client – Consumer Retail Brand)
- ? Based in Chicago, IL (On-site)
A leading consumer retail brand is seeking a strategic, operationally minded retail leader to head its store operations and customer experience across its national store footprint. The Head of Retail will accelerate performance, elevate the in-store journey, and lead key transformation initiatives that define how the brand connects with its customers in stores.
Key Responsibilities
Ideal Profile
The Opportunity
This is a rare chance to join a beloved consumer brand at a pivotal moment in its evolution. The Head of Retail will have a tangible impact — shaping the store-experience, enhancing execution, and helping the brand connect with customers in meaningful ways.
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Head Of • Chicago, Illinois, United States
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