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Service Manager

Service Manager

Crane ClubNew York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire.

Tao Group Hospitality offers competitive benefits for all full-time team members such as :

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Program with Employer Match
  • Life and Disability Insurance Plans
  • Ancillary Insurance Plans
  • Employee Assistance Program
  • Fertility & Family Forming Support and Resources
  • Pet Insurance
  • Employee Discounts
  • TAO Savings Marketplace

Time off and much more!

Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

  • Anticipate and accommodate the needs of the guests.
  • Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
  • Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
  • Responsible for the scheduling of assigned departments.
  • Participates in growth opportunities and team member development of all front-of-house team members.
  • Regulates all POS functions requiring a manager’s approval.
  • Assists with job performance reviews.
  • Addresses and resolves guest and team member concerns.
  • Responsible for reconciling end-of-shift financials.
  • Responsible for inventorying and ordering operational supplies.
  • Ability to perform the job duties of all supervised team members.
  • Possesses in-depth knowledge of all food and beverage menus.
  • Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
  • Ensures Department of Health and company sanitation standards.
  • Practical knowledge of the job duties of all supervised team members.
  • Communicates clearly and concisely with heart-of-house team members during service.
  • Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
  • Ensures the replacement or repair of all breakage and damage of equipment or furniture.
  • Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
  • Learn by listening, observing other team members, and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
  • Works as part of a team and provides help and support to all fellow team members.
  • Assist and / or complete additional tasks as assigned.

    • EDUCATION / WORKING KNOWLEDGE :

  • Minimum 3 years of previous hospitality supervisory / management experience within a high-volume setting is essential.
  • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
  • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
  • Must be organized, self-motivated, and proactive with strong attention to detail.
  • Proficient with computers (Microsoft Products), POS, and technology.

    • SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

    The work environment characteristics and / or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and / or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 40 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
  • 5-30% Local Travel (United States)
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours
  • regular shifts, evening and / or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
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