Field Safe and Secure Area Lead

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine ?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories ! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here .

About the team and position

The Safe & Secure Team helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams, the Safe & Secure Team delivers strategic planning, operational risk program development, operational Safe & Secure processes, data analytics, inventory reconciliation and control, learning and awareness program support, and project management. In partnership with the Field and Operations Team, the Safe & Secure Support Team plays an integral function in delivering our mission to every associate at every site.

The Area Lead will be a part of the Field Safe & Secure Team providing execution of core Safe & Secure routines to deliver upon the team’s mission while providing support to Market Operations and Logistics partners. The Area Lead will work closely with teams and leaders in an assigned geographical area in supporting the safety of our people and the protection of our assets in a dynamic working environment. The Area Lead will be responsible for executing key tactics defined within the Safe & Secure / Market Operations Partnership Guide focusing on safety, physical security, environmental support, fraud resolution and other processes. This position will provide day to day on-site support in primarily high-risk locations within their assigned geographical area. The ideal candidate possesses strong leadership, strong communication skills, quantitative rigor, ability to execute quickly and efficiently, and must be able to exercise independent judgment while working collaboratively with Carvana’s varied operational functions. Most importantly, the Area Lead will see their insights have an immediate, tangible impact every day in a disruptive and rapidly growing company. The position is field based and reports directly to the Area Manager, Field Safe & Secure.

What you’ll be doing

• Travel between sites in assigned geographical area according to risk level and on-site support needed. Determination of travel schedule to be done in collaboration with Area Manager.
• Availability to work non-standard hours, including evenings, weekends and holidays to meet business needs. Flexibility to respond to incidents at sites outside of standard business hours.
• Helps troubleshoot scanning and inventory control concerns as they arise at all assigned locations. Lead efforts to track and reduce unit loss due to missing units, forcible removals, or fraud-related activity.
• Execution of Incident Management Program, focusing on sustainable awareness and effective preparedness. Key supporter in an emergency situation for sites.
• In partnership with the Inventory Control team, supports execution of efforts relating to the identification and tracking of units taken “off lot,” to ensure effective inventory controls are in place.
• Execution of efforts relating to fraud mitigation to ensure adherence to downstream tactics and in support of overall unit loss reduction.
• Champions a culture of safety by executing initiatives relating to incident reduction and leading by example. Ensures engagement of field teams through leading various EH&S and Safety compliance programs from training and implementation to application.
• Directly lead the processes related to our Safe & Secure Technology that supports the site. Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.
• Ensure all “Aclaimant” incidents are properly recorded and system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Area Manager.
• Utilize data to assess the Safe & Secure business at the site reporting key wins and opportunities to the Area Manager. As directed, provides support to specific tasks that need to be completed to drive metric improvement.
• Foster open and productive working relationships with other applicable company departments.
• Exercise prudent discretion regarding confidential and sensitive personnel information.
• Perform other duties as assigned.

Key Metrics

What you should know / have

We’d love it if you also have

What we’ll offer in return

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.