Peak Moments Ambassador

Peak Moments Ambassador

Are you a storyteller at heart - someone who believes that every guest interaction has the power to become a memory worth sharing? Do you love connecting teams, celebrating wins, and finding creative ways to capture and recognize acts of genuine hospitality? If so, Pathfinder Hospitality wants you to join us as our Peak Moments Ambassador .

In this role, you'll help turn our purpose - "to do unto others better than they could have ever imagined" - into daily reality by identifying, collecting, and amplifying the incredible moments happening in our hotels. You'll partner closely with property leaders to bring consistency, recognition, and excitement to every corner of our portfolio.

Skills can be learned, but passion can't be taught. If you thrive on positivity, creativity, and collaboration, this role was made for you.

About Us

At Pathfinder Hospitality, Platinum Service is more than a phrase - it's a promise. It means we aim higher, care deeper, and deliver moments that go beyond expectation. Our teams are innovators, connectors, and ambassadors of hospitality in its purest form.

We believe culture is built through intentional experiences - not just for our guests, but for our teams. The Peak Moments initiative exists to celebrate those experiences and to ensure that hospitality feels personal, powerful, and unforgettable.

Culture and Values

Our purpose drives everything we do, and our values shape how we do it :

• Accountability - We deliver on our promises, to guests and each other.
• Collaboration - Everyone's voice matters, and teamwork fuels success.
• Empowerment - We grow by learning from every experience.
• Engagement - We act as ambassadors of our purpose at all times.
• Innovation - We turn the ordinary into extraordinary.
• Integrity - We lead with honesty and consistency.
• Passion - We thrive on creating joy for others.
• Transparency - We celebrate wins and learn from challenges together.

Key Responsibilities

Collect Peak Moments from multiple sources including Medallia , Google Reviews , ZappiCards , High Five Digital Tipping , and Motivosity .

Manage and update Peak Moments leaderboards for individuals and properties.

Partner with leadership to organize internal activities like the Pathfinder Olympics , team challenges, and on-property celebrations.

Coordinate property-level giveback events in partnership with the Peak Moments Council - including holiday drives, volunteer days, and community collaborations.

Work with Marketing to share Peak Moment stories, photos, and testimonials for internal newsletters, social media, and sales proposals.

Maintain a simple monthly summary of Peak Moments collected, community events executed, and employee engagement activities completed.

Qualifications

Compensation & Perks

If you believe in turning everyday service into unforgettable stories - and you love empowering others to do the same - we want you on our team.

Apply today to become a Peak Moments Ambassador and help us create moments that matter.