Operations Specialist - USDG

Remote Operational Manager

This position is responsible for supporting and managing various operational functions of the USDG business such as managing the contract management database, supporting e-Procurement activities, managing the onboarding process of new customers, conducting pricing reviews, initiating business enhancement activities, and supporting gross profit maintenance.

Key Responsibilities :

Manage the USDG contract management database in partnership with the contract teams and complete an analysis of contracts, chargebacks, rejections, eligibility requirements and sales to find increased profit opportunities.

Strategically review, monitor, support, and conduct pricing analysis and ensure pricing is reflective. Provide ongoing support related to pricing for specialty markets and update pricing as needed. Routinely, conduct sales plan analysis. Monitor pricing is reflective of agreement obligations. Reviews marketing adjustments and maintenance. Resolve pricing discrepancies and other complex operational issues.

Partners with internal teams to provide tools for business leaders and sales teams to help manage margin and pricing.

Manage new customer onboardings, ensuring clear communication and efficient completion of required tasks by internal and external stakeholders.

In collaboration with leadership, plans and executes tailored onboarding strategies aligned to customer needs. Provide necessary data and all operational support during new customer integrations.

Responsible for e-Procurement activities for the USDG teams and customers and represents Henry Schein's e-Procurement capabilities in sales meetings, discussions, and customer reviews.

Provides ongoing support and training for internal and external stakeholders on e-Procurement tools.

Coordinate with internal teams to monitor and review product restrictions and access for specialty markets.

Partners with leadership and appropriate business units to evaluate, enhance and implement process improvement initiatives, workflows, and SOPs.

Supports performance against operational goals and develops reporting and auditing processes to analyze operational efficiencies including but not limited to, use of small order fees, freight, expedited freight, handling fees, etc.

Specific Knowledge & Skills :

Sales operations experience

Experience in reporting and analyzing data

Knowledge of pricing, sales plans, and contracts

Negotiation experience

Strong Microsoft Excel skills

Strong analytical skills

Must be very detail oriented

Able to prioritize multiple tasks

Proven Customer Service Skills

General Skills & Competencies :

Basic understanding of industry practices

General proficiency with tools, systems, and procedures

Basic planning / organizational skills and techniques

Good decision making, analysis and problem-solving skills

Good verbal and written communication skills

Basic presentation and public speaking skills

Basic interpersonal skills

Developing professional credibility

Minimum Work Experience :

Typically 2 to 4 years of related professional experience.

Preferred Education :

Typically a Bachelor's Degree or global equivalent in related discipline.

Travel / Physical Demands :

Travel typically less than 10%. Office environment. No special physical demands required.