Account Manager II

Account Manager II

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written / verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. Some essential functions of the position are listed below.

What You'll Do :

Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. Partner with cross-functional teams to resolve client concerns. May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. Provide sales quotations and respond to requests for proposals. Other duties may be assigned.

What You'll Bring :

Bachelor's Degree or Equivalent SaaS Experience required 2-4 Years of Digital Marketing / Account Management experiences. Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website / Funnel Building, and SEO. Experience working with and or ability to learn the use of various CRM Systems. Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media. Ability to pass a pre-employment background check.