Customer Service Coordinator (Pella)

This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.

Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.

The standard hours of operation are Monday through Friday, 7 : 00 a.m. to 6 : 00 p.m. , with the possibility of overtime based on business needs.

Compensation

• Hiring wage : $17.00 per hour
• Annual raises are based on individual and company performance
• Advancement opportunities and hybrid work options may be available upon demonstrated proficiency.

Responsibilities

Qualifications

Computer Skills