Client Partner, Salesforce Practice

About the Client Partner role This role can be in our Boston office or Remote for those outside of MA The Client Partner (CP) is Verndale’s strategic advisor and business development leader for  key clients in Verndale’s Salesforce practice.

Managing a focused portfolio of high-value clients, the CP owns the commercial relationship, account growth strategy, and executive engagement, while coordinating with the Practice leadership to ensure client success.

Client Partners focus on expansion, multi-practice penetration, and long-term value creation.

Responsibilities Manage a portfolio of 7–10 high-value accounts (>

$500K annual targets).

Serve as the trusted advisor to client executives, building multi-threaded senior relationships.

Develop and maintain Account Growth Plans with strategies for expansion, revenue growth, and cross-practice adoption.

Proactively identify opportunities, frame Verndale solutions, and lead pursuit processes with Practices and Sales.

Lead Quarterly Business Reviews (QBRs) and executive briefings to reinforce value and uncover new needs.

Own commercial accountability :

• renewals, contract negotiations, pricing, and pipeline growth.
• Collaborate with Project / Engagement Managers to ensure delivery performance supports growth opportunities.
• Act as the client’s advocate within Verndale, ensuring their evolving needs are addressed.
• Contribute to the Client Partner community, sharing insights and mentoring colleagues.
• Up to 50% travel.
• Qualifications Bachelor’s degree in business, technology, or related field; MBA preferred. 7–10+ years’ experience in account management, consulting, or business development.
• Proven success managing a $5M+ book of business, with double-digit growth.
• In-depth experience and familiarity with the Salesforce platform ecosystem.
• Strong business acumen and functional expertise (commerce, CX, IT, marketing technology, etc.).

Consultative selling skills :