Support Specialist

IT Support Specialist

Scottsdale, Arizona (Onsite)

Contract- 4 months (Extension Likely)

$30-$39 / HR DOE

Responsibilities :

• Deliver onsite, front line support for technical issues across our diverse IT environment, ensuring efficient resolution of problems.
• Effectively manage and respond to support requests through various channels including walkups, Slack, and Google Meet, with professionalism and promptness.
• Manage onsite support walk up requests and track all requests via our ticketing system, as well as manage inbound ticket requests submitted by remote employees.
• Provide support within all aspects of our IT environment, including
• Mac / Linux / Windows desktops, Audio / Visual equipment, printers, and phones
• Troubleshoot hardware issues onsite and for remote employees, set up laptop replacements or refreshes, and manage return of old equipment.
• Administer critical tools such as Okta, Google Workspace, DUO, Slack, 1Password, Jira, Confluence, Oomnitza, Workspace One, JAMF, and more.
• Assist users with login issues, password resets, account lockouts, and approvals and access to requested applications, tools, and systems.
• Support our employee onboarding processes, including day 1 training to ensure a smooth integration of new employees and team members.
• Maintain and manage onsite inventory, stock levels, and distribution of IT peripherals and equipment, ensuring accuracy in inventory counts and order requests as needed.
• Dispatch to other local and nearby onsite locations to provide front line IT Support on an as needed basis.
• Work closely with partner IT and Security teams to address emerging issues, adapt to and communicate process or policy changes.
• Document and respond to security incidents, coordinate with management and Senior Techs for resolution, and ensure compliance with security protocols.
• Provide onsite IT support for corporate events and high-volume burst office capacity days.

Requirements :

• 1-3 years supporting IT in an enterprise Tech environment similar to Cruise.
• Advanced experience with Mac and Windows operating systems.
• Understanding of basic networking concepts to be able to troubleshoot connectivity issues for end users and provide hands on support for networking teams.
• Experience with hardware and software installation, configuration, and
• troubleshooting.
• Familiarity with cloud services and remote desktop support tools.
• Proven ability to provide hands-on support and diagnose technical issues across a variety of different platforms.
• Ability to work well under pressure, and self manage competing priorities.
• Excellent communication and interpersonal skills, capable of explaining complex technical issues in terms appropriate for the customer (whether technical or nontechnical).
• A strong customer-focused approach, dedicated to providing exceptional customer service and satisfaction.
• Team player with a collaborative attitude, eager to learn and contribute in a dynamic team environment.
• Ability to physically handle IT equipment and peripherals, with the capability to lift and move objects up to 50 lbs.
• Comfortable with physical tasks such as mounting hardware, managing cables, setting up workstations, and unboxing and organizing shipments of IT equipment.

Bonus Points :

• Familiarity with Ubuntu Linux operating system
• Certifications or strong experience with administrating critical tools such as Okta,
• Google Workspace, DUO, Slack, Jira, Confluence.
• Prior experience in a high-growth tech or startup environment, demonstrating flexibility and adaptability.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.