Reception and Events Manager

Job Summary : We are seeking a dynamic and experienced Reception and Events Manager to join our cruise ship team. As the Reception and Events Manager, you will oversee the reception area and coordinate a variety of events and activities on board. Your exceptional organizational skills, leadership abilities, and passion for guest service will contribute to creating unforgettable experiences for our guests.

Responsibilities :

• Reception Management : Oversee the reception area, ensuring a welcoming and efficient guest experience. Manage reception staff, schedules, and daily operations, including check-in / out procedures, guest inquiries, and requests.
• Event Coordination : Coordinate a range of events and activities on board, including but not limited to welcome receptions, theme nights, private parties, and group gatherings. Collaborate with various departments to ensure seamless execution.
• Guest Relations : Build rapport with guests, providing exceptional customer service and addressing inquiries, concerns, and special requests in a professional and timely manner. Anticipate guest needs and ensure high levels of guest satisfaction.
• Event Planning : Plan and organize events from conception to execution, including event logistics, budgeting, menu planning, décor, entertainment, and audiovisual requirements.
• Vendor Management : Liaise with external vendors and suppliers to secure services and products necessary for events, negotiating contracts, managing budgets, and ensuring quality and timely delivery.
• Staff Supervision : Supervise and train reception and event staff, providing guidance, coaching, and ongoing support to ensure a high level of service and professionalism.
• Administrative Tasks : Manage administrative responsibilities, including event budgets, guest lists, contracts, and event evaluations. Prepare reports and documentation related to reception and event operations.
• Communication : Maintain effective communication with various departments, including food and beverage, housekeeping, and entertainment, to coordinate event logistics, requirements, and changes.
• Quality Control : Maintain high standards of service quality, cleanliness, and presentation in the reception area and during events. Conduct regular inspections and address any deficiencies or areas for improvement.
• Health and Safety : Ensure compliance with health and safety regulations, including proper food handling, sanitation practices, and responsible alcohol service during events.

Qualifications :

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