Catering Manager

Meeting And Events Manager

Meeting and Events Managers in our Event Services unit are responsible for supporting and coordinating / leading all client association meetings, conventions, trade shows, and registration.

The ideal candidate is an energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Coordinators require the ability to work quickly and efficiently on several projects at one time, are results oriented, have strong time management skills and work enthusiastically in a constantly changing environment. The position entails considerable interaction with clients, team members, and other departments. Significant travel, both domestic and international, may be required. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

Assist and contributes in the coordination of all aspects of conferences, meetings, and events (pre-planning, onsite execution, and post event wrap up).

Coordinate travel, lodging, and expenses for participants traveling to meetings or other business travel.

Assist in financial management including budget creation, monitoring revenue / expense performance, and collection of registration and / or exhibit fees.

Track hours performed vs. hours budgeted and advise of discrepancies.

Adapt to crisis situations, changing procedures, methods, or processes.

Develop and maintain solid relationships with exhibitors / sponsors.

Contribute effective ideas to client strategic planning and analysis processes.

Assume planning responsibilities for multiple clients and meetings.

Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and / or efficiency of an operation or task.

Travel domestically, and works overtime as needed to attend events.

Experience and Education Required

Bachelor's Degree is required.

Minimum five years total professional experience. Experience in convention / trade show industry or event / meeting planning with emphasis on logistics and exhibits management.

Demonstrate experience in services including client services, operations, event planning, and execution. Experience at working both independently and in a team-oriented, collaborative environment.

Skills Required

Must be able to :

Speak, read, write, and understand the English language.

Perform strong effectively on a computer and be well versed in Microsoft Office.

Compute accurate mathematical calculations.

Provide legible communication and directions.

Perform job functions with attention to detail, speed, and accuracy.

Prioritize and organize.

Think clearly, remaining calm and resolving problems using good judgment.

Follow directions thoroughly.

Understand guest's service needs.

Work cohesively with co-workers as part of a team.

Work with minimal supervision.

Maintain confidentiality of guest information and pertinent resort data.

Use a computer keyboard and possess advanced typing skills. Type at least 50 words per minute.

Possess moderate to advanced computer skills.

Work in a dynamic and constantly changing environment.

Adept to multitasking.

Effectively prioritize and execute tasks conforming to shifting priorities, demands, and timelines.

Apply analytical and problem-solving skills.

Coordinate several projects simultaneously.

Elicit cooperation from a wide variety of sources, including management, clients, other departments, and vendors.

Work directly with clients in a responsible, appropriate, and service-oriented way.

Strong interpersonal skills.

Adept at conducting research into project-related issues.

A high degree of responsibility, initiative, and professionalism.

Prove competency in software applications, including MS Word, Excel, Outlook, and other technology as adopted by the team. Delphi proficient preferred.

Physical Demands

Must be able to :

Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Use, carry, and operate all necessary office equipment using finger dexterity.

Communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.

Visually look at a computer for extended periods of time.

Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

Team Player

Demonstrates cooperation within the team and with other departments.

Listens carefully and works well with others.

Has a positive influence on others in the team and clearly enjoys working with people.

Guest Focused

Anticipates guests' needs and is sensitive to people from all cultures.

Has a natural, warm smile and a friendly and passionate approach.

Demonstrates confident, helpful, and genuine behavior with internal and external guests.

Delivers their Best

Has energy and sense of urgency for his / her work.

Resourceful, makes things happen and looks for ways to work more efficiently.

Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact).

Delivers reports and contracts on time.

Achieve Budget

Minimize Turnover

Score High on Guest Satisfaction and Comments

Demonstrates vertical flexibility (ability to do others jobs, ie book a social function)

Uses an analytical approach

Portrays a genuine style

Strategically proactive

Composed

Able to stay calm under pressure

Demonstrates maturity and ability to cope with the unexpected

Never lets personal feelings interfere with delivering the highest standards

Trustworthy and responsible

Excellent records of attendance and punctuality

Is reliable and demonstrates the ability to work without supervision

Demonstrates a high level of personal integrity, honesty, and trust

Time Management

Uses his / her time effectively and efficiently; values time, concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.

Listening

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he / she disagrees.