Job Description
The FSE I / II performs Calibrations / Qualifications, Preventative Maintenance and Repairs on pipettes and various types of small laboratory instrumentation.
Responsibilities
- Perform calibration / qualification and preventative maintenance in the lab on single channel and multi-channel pipettes.
- Travel to customer sites to perform pipette calibrations and PM’s as necessary.
- Perform troubleshooting and repair of various types of small laboratory equipment both in the field and in the lab.
- Manage personal parts inventory effectively.
- Provide feedback to Manager regarding any issue impacting service delivery, particularly issues impacting turnaround times.
- Complete administrative paperwork and reports promptly and accurately.
- Follow good documentation practices (GDP) as applicable to daily activities.
- Contact customers on time and schedule service efficiently.
- Adhere to environmental health and safety guidelines.
- Effectively communicate with clients and other internal and external parties.
- Follow Eurofins work policies and all applicable SOPs. Ensure that training on both remains current.
- Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors).
- Act impartially within the management system.
- Perform other tasks as assigned by Management.
Qualifications : Qualifications
Requirements
Two- or four-year degree in a related science field (e.g., chemistry, analytical chemistry, electronic engineering, biotechnology, or similar) plus 0-1 years (FSE I) or 1 to 3 years (FSE II) experience in a related field, preferably as a Field Service TechnicianAbility to work in the US without immediate or potential future sponsorshipPhysical ability to lift and transport equipment and perform tasks in various lab environmentsClear, respectful, and timely verbal and written communicationExperience with technical troubleshooting and problem solvingMust be self-motivated and proactiveValid drivers licenseClean driving recordAbility to travel within customer territory up to 5 days per week Monday-Friday. Overnight travel as needed.Additional Information
Working schedule will be Full-Time, First Shift, M-F 8am-4pm. Candidates currently living within a commutable distance of San Jose, CA are encouraged to apply. No relocation assistance will be given. This position is NOT remote.
What we Offer :
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.