Inside Sales Parts Processor

Inside Sales Coordinator will assist the sales team in growing sales and increasing alignment between the SMT sales organization and main office resources.

Inside Sales Coordinator will support the Regional Sales Managers in the field by providing product information, pricing, profit analysis for quotation and order process documents.

Also assisting RSMs with sales support activities such as sales history, order tracking, order spec input and communication with factories on special and unique needs case by case basis. Basic Qualifications Education and Experience :

BS / BA Degree in industrial business / sales area or equivalent experience preferred.

Minimum 3+ years of experience in a similar role preferred. Key Competencies

Strong communication skills, excellent interpersonal skills and customer service skills required.

Japanese language for oral and written required for daily communication with overseas contacts.

Advanced Excel skill

Familiar with SAP system / SFDC system preferred.

Must be proactive and collaborative.

Handle multi-tasks by prioritizing while managing timeframe..

Participate in all required training and development.

Ensure full compliance with all corporate policies, internal controls.

Insures protection of company assets in all areas through front line knowledge and experience.

Other Requirements :

~ Projects as Assigned.

Additional Job Description :

10%

Prepare / provide information to complete ISP forecast report, Weekly inventory report, Stock analysis report, etc. for supervisor / management.

Monitor / maintain NEXUS system data periodically for each RSM to ensure internal forecast and provide report to factory sales group for their forecast as streamline process.

Provide supervisor with potential stock machine(s) being sold to ensure the sale is supported fully from stock inventory or we need to order missing item(s). I reworded…not sure I understood sentence.

20% - Sales Support

Support various type of equipment sales-related requests from Regional Sales Managers including - Cost and GP analysis information, SAP quotations, Product information, Order history, Delivery status, etc.

Prepare RFA (Request of Approval) on behalf of RSM, Sales manager, in the system for special payment terms, necessary equipment / parts pre-order, and consignment, Scrap request, etc.

Maintain all equipment order information in shared drive for service, PMO and sales teams.

Support engineering and development teams for required equipment special spec / cost and communicate with factory for development and trial licenses, etc. if necessary.

Communicate factory’s machine sales window contacts for machine spec combination check, solutions and request special spec development when required.

Upon receipt of new purchase order, review PO for accuracy, if necessary, request of revision to obtain valid PO, including payment terms, incoterms, ship to address, etc.

Request finance group for new customer’s SAP account registration including sold-to, ship-to, equipment location, contact person.

Prepare Order Package with complete information and submit to operation group for process.

Conduct support meetings with other groups to assure the sharing of order status information, including order review meeting, request order / shipment status after confirmation of system accuracy for order processing.

Assist Aftermarket sales manager for NEXUS system input and order package for process.

10% - Other Duties

~ Support all system changes through knowledge transfer, collaboration, demonstrations, testing new systems when implemented. Make suggestions and implement towards continuous improvement to ensure the team is as efficient as possible.