Medical Front Office - Patient Service Specialist

Patient Service Specialist

When patients enter our outpatient physical therapy center in Baltimore, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us : (benefits for full-time at 32+ hours / week)

Start Strong : Our mentorship and orientation programs ensure a successful transition

Recharge & Refresh : Generous PTO to maintain a healthy work-life balance

Your Health Matters : Comprehensive medical / RX, health, vision, and dental plan offerings

Invest in Your Future : Company-matching401(k) retirement plans as well as life and disability protection

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

Schedule patient appointments in person and via phone

Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum :

High School Diploma or GED

Preferred :

1 Year Front Desk experience

Healthcare experience

Bilingual (English and Spanish)

Equal Opportunity Employer / including Disabled / Veterans