Customer Service Specialist

Job Description

Job Description

Key Responsibilities :

• Answer incoming phone calls from healthcare providers, clients and members nationwide and identify the type of assistance the customer needs.
• Attempt first call resolution through provider education on both inbound and outbound calls.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; escalating unresolved problems to the appropriate department.
• Required to meet specific call center performance metrics of productivity and quality assurance.
• Performs other job-related duties as required.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
• Ensure compliance with HIPAA regulations and requirements.

Professional Experience Required :

This role is a 6–9-month contract with potential for conversion to direct hire. It is supporting a large healthcare payment platform client. We are looking for candidates that are dedicated to customer service, have strong work ethics, and can learn quick! The role is fully remote Monday-Friday 8 : 30 AM - 5 : 00 PM EST. The payrate is $16-$18 / hour based on experience and skillset.