Revenue Cycle Management - Supervisor
Eyesight Ophthalmic ServicesSomersworth, NH, United States10 hours ago
Job type
- Full-time
Job descriptionSupervise billing staff including billers, coders, and prior authorization specialists across all offices. Oversee workflow queues, task assignments, and ensure timely completion of claims, denials, refunds, prior authorizations, and audits. Monitor and support daily posting, EOD processes, and reconciliation tasks. Serve as an escalation point for complex billing issues, patient disputes, and insurance denials. Ensure proper training of all billing staff and create / refine SOPs in collaboration with department leadership. Assist with onboarding new billers and cross-training staff to ensure department flexibility. Audit billing practices for accuracy and compliance with Medicare, Medicaid, and commercial payer policies. Maintain and monitor ClickUp boards, flags, and communication protocols for team updates and accountability. Act as liaison between billing, clinical, surgical posting, and administrative departments to ensure cohesive communication and efficient workflows. Track department metrics (collections, turnaround time, denials, etc.) and present progress reports. Stay current on billing regulations, payer requirements, coding changes, and disseminate updates to the team. Support transitions related to new payers, procedures, injectables, and software systems (e.g. ModMed, PODIS). Perform additional duties as needed to support the Director of RCM and organizational revenue goals. Minimum 5 years of experience in medical billing 2+ years in a supervisory or lead role required Strong understanding of ophthalmology billing, coding (CPT / ICD-10), and payer rules (Medicare, Medicaid, commercial) Experience with revenue cycle platforms and EHRs (ModMed preferred); ClickUp and PODIS experience a plus Ability to lead, motivate, and hold a team accountable while fostering a collaborative, solutions-oriented environment Strong analytical, problem-solving, and organizational skills Excellent written and verbal communication skills Billing / Coding certifications (e.g., COA, OSC, CPC) strongly preferred Experience navigating payer portals and submitting appeals, PAs, and audits Working knowledge of retina-specific medications, co-management billing, and financial assistance workflows Professional healthcare setting, including clinics, administrative areas, and patient-facing environments Noise level ranges from quiet to moderate, depending on location and activity Potential exposure to infectious diseases, bodily fluids, or cleaning agents in accordance with standard protocols Ability to sit, stand, and walk for extended periods Frequent use of hands and fingers to operate medical or office equipment Effective verbal and written communication; ability to hear and understand speech in person and by phone Close vision required for reading small print and viewing computer screens Occasional lifting or moving of objects up to 25 pounds May involve reaching, bending, stooping, kneeling, or other physical movement Ability to manage multiple priorities and maintain professional interactions in a dynamic setting
Job Type
Full-time
Description
Job Summary
The Revenue Cycle Management Supervisor is responsible for overseeing day-to-day operations of the billing team, ensuring accuracy, efficiency, and compliance in all revenue cycle activities. This position plays a key role in training staff, resolving escalated billing issues, supporting payer transitions, and maintaining alignment with organizational goals. The ideal candidate will bring strong leadership, expertise in ophthalmology billing, and a collaborative approach to process improvement.
Core Behavioral Values :
- CLEAR ID : Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication
- These behaviors are based on Eyesight's culture and values critical to support the organization's mission of providing uncompromising care to patients.
Requirements
Essential Functions
Qualifications
Preferred
Work Conditions
Physical Requirements
Salary Description
$50000 - $54000
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Revenue Cycle Supervisor • Somersworth, NH, United States
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