Director of Banquets

Banquet Manager

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Job Specific

• Maintains banquet department staffing levels so as to provide for optimal performance
• Develops / approves all banquet department schedules, forecasts and budgets
• Establishes and administers all departmental guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of all banquet food service functions, to include; labor management, equipment inventory control, proper preparation of banquet check
• Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations
• Approves all department storeroom / purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
• Reviews / maintains daily payroll report / records, ensures labor costs conform to established guidelines
• Maintains banquet server gratuity information, prepares transmittal for submission to payroll department
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Establishes appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
• Oversees security and maintenance of all banquet equipment and supplies
• Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with Banquet Chef and Captain to obtain / provide current status of daily activities / functions and information regarding upcoming events
• Verifies banquet cover count, prepares and presents banquet check for guest payment / signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
• Responds to guests complaints / comments in a positive, professional manner
• Conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product / service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

Qualifications