Client Success Partner

ABOUT US :

We are seeking a dynamic detail-oriented Client Success Partner to serve as a vital bridge between our internal teams and clients. This role requires a proactive self-motivated individual who can advocate for both the company and our clients ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication problem-solving and organization prioritizing decisions based on client expectations.

THE CHALLENGE :

• Act as the primary post-sales point of contact for clients managing strategic communication via email phone and virtual meetings.
• Manage the delivery and execution of exiting contractual obligations and day-to-day relationship with key account clients with a strong emphasis on fine details.
• Resolve complex client challenges working closely with internal teams to ensure timely and effective solutions.
• Demonstrate how Sportradar products and services impact the clients business objectives and provide tailored solutions to maximize their return on investment and revenue potential.
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
• Lead and oversee the onboarding process ensuring a seamless transition and successful adoption of Sportradar products and services.
• Optimize internal processes impacting client experience driving efficiency and timely delivery of services.
• Ensure alignment and integration of account management strategies projects and programs for successful implementation and execution.
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
• Partner with sales product and technical teams to advocate for client needs influence product roadmaps and ensure continuous improvement.
• Other tasks as defined

ABOUT YOU :

OUR OFFER :

While we appreciate the flexibility and benefits of working from home we strongly believe that coming together in person fosters stronger connections encourages collaboration and drives innovationboth as individuals and as a company. The energy shared ideas and team support we experience in the office strengthen the foundation of our success and culture. For this reason we are an office-first business operating on a hybrid model with team members working in the office three days a week to build relationships exchange ideas and grow together.

OURRECRUITMENTPROCESS :

Pay Range :  $105000 - $120000

Additional Information :

Sportradar intends to offer the selected candidate base pay within this range dependent on job-related non-discriminatory factors including but not limited to experience qualifications and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package performance bonus program equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

Remote Work : No

Employment Type : Full-time

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Experience : years

Vacancy : 1