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Business Fiber Technician
Business Fiber TechnicianIdeaTek • Buhler, KS, US
Business Fiber Technician

Business Fiber Technician

IdeaTek • Buhler, KS, US
9 days ago
Job type
  • Full-time
Job description

Overview

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

Location

The role supports services in South Central Kansas. Training, meetings, and equipment are conducted at the IdeaTek office located at 111 Old Mill Lane Buhler, Kansas.

Opportunity

We are growing! We are seeking a Business Fiber Technician to support business operations in surrounding communities. If you are hardworking, have a passion for problem solving and delivering a high level of customer service, this opportunity may be for you!

Key Responsibilities

  • Deliver and manage fiber optic installations and repairs for business clients.
  • Troubleshoot and resolve connectivity issues for business customers, ensuring minimal disruption to their operations.
  • Install, configure, and repair VOIP services specifically for business clients.
  • Independently handle complex installations and repairs in various business settings.
  • Provide an exceptional on-site experience to business customers by being professional, patient, efficient, and knowledgeable regarding FTTP (Fiber to the Premises) service, gateways, and WiFi solutions tailored for businesses.
  • Demonstrate a working knowledge of aerial and underground fiber networks servicing commercial areas.
  • Install and maintain fiber drops from the service terminal to business premises.

Requirements

  • High aptitude for learning and continuously growing technical skills and knowledge.
  • Self-motivated with a proactive approach to tasks and challenges.
  • High attention to detail and commitment to quality workmanship.
  • Strong sense of urgency and diligent follow-through on all service requests and projects.
  • Excellent verbal and written communication skills, capable of effectively interacting with business clients and internal teams.
  • Adaptable and able to manage changing priorities in a dynamic business service environment.

    • Experience / Knowledge Required

  • High School diploma or equivalent
  • 2+ years of relevant work experience
  • Must possess and maintain a valid driver's license (with no restrictions)
  • Ability to work both underground and in aerial environments (i.e. climbing ladders and / or bucket truck)
  • Ability to work outdoors in various conditions
  • Ability to lift up to 70 lbs
  • Able to safely enter and operate a bucket truck that has a weight limit of 350 lbs.
  • Ability to work a flexible schedule, potentially including Saturdays and / or Sundays, to meet business client needs.

    • Preferences

  • Prior experience in the telecommunications industry
  • Ability to work a flexible schedule (e.g., Tuesday-Saturday) to accommodate business installation and service windows.

    • This role is not eligible for Visa sponsorship.

    This role is not eligible for relocation.

    Salary and benefits commensurate with experience.

    Equal Opportunity Employer. This employer uses E-Verify.

    Benefits

  • Competitive base pay with discretionary quarterly bonuses. Bonuses are based on company-wide performance and individual performance.
  • Competitive benefits packages including medical, dental, life, and vision, along with 401k match
  • Employee coaching and counseling services at no cost to employee, spouse, and children
  • Tuition reimbursement for continuing education related to your growth goals
  • Community engagement and volunteer opportunities

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology

    • Industries

  • Telecommunications

    • J-18808-Ljbffr

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