Senior Sales Development Associate (Nigeria)

Senior Sales Development Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are hiring for a Senior Sales Development Associate to support our sales development team who will be responsible for managing and coaching the sales development team to consistently generate qualified leads, ensure CRM accuracy, and improve conversion rates across the sales funnel.

Your responsibilities will include :

• Lead, coach, and motivate the sales development team to consistently achieve or exceed lead generation and qualification targets.
• Monitor team performance using KPIs and provide actionable feedback through regular 1 : 1s and performance reviews.
• Oversee the qualification of leads and ensure smooth handover to the sales team in line with the sales funnel stages.
• Conduct onboarding, training, and continuous coaching sessions to improve the sales development skills and productivity.
• Ensure accurate and timely data entry in the CRM and maintain high standards of data hygiene.
• Analyze team metrics and contribute to forecasting, reporting, and strategic planning.
• Collaborate with Marketing, Sales Operations, and Sales Teams to align on targeting, messaging, and pipeline needs.
• Act as the first point of escalation for sales development challenges and remove obstacles to performance.
• Share market and prospect feedback with relevant teams to help refine campaigns and product messaging.
• Drive a culture of accountability, learning, and excellence within the sales development team.