A company is looking for a Helpdesk Technician II to provide IT support and troubleshoot user issues.
Key Responsibilities
Resolve user issues through phone, email, and chat while adhering to service level expectations
Troubleshoot hardware, software, and Microsoft 365 issues, escalating complex matters as needed
Support and mentor newer technicians, improve help desk processes, and serve as an escalation resource for Tier I team members
Required Qualifications
Associate degree preferred or 3-5 years of equivalent work experience in computer technology-related fields
CompTIA A+ Certification or equivalent work experience or certification preferred
3-5 years of experience with Microsoft desktop operating systems, mail clients, and applications
3-5 years of experience in service desk roles
3-5 years of user account creation and administration experience
Helpdesk Technician II • Henderson, Nevada, United States
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