Dock & Door - Team Leader

Description

SUMMARY

The Team Leader will provide daily direction and communication to assigned team members so that customer service calls are answered in a timely, efficient, and knowledgeable manner. Provide continual evaluation of processes and procedures used in the field environment. Responsible for suggesting methods to improve operations, efficiency, and service to both internal and external customers. The Team Leader sets the example to all members of the Team.

JOB DESCRIPTION

Serve as the first line supervisor to the technicians assigned to the team which is typically 3-7 members including the Team Leader. Perform repairs on loading docks, overhead doors and various types of industrial equipment on-site at customer locations. Work with the Dock & Door Coordinator to assign service calls to team members and follow up on calls to ensure we provided the best quality and installation or repair service. Communicate with the customer contacts and their staff to provide uptime of their warehouse product needs. Responsible for attainment of 100% PM Completion and improved response time within the defined are in which the team works.

Requirements

SKILLS / RESPONSIBILITIES

• Review WIP weekly and work with both Team Members and the D&D Coordinator to ensure workload is managed and completed per the established goals
• Serve as the first point of contact to Team Members when questions and concerns develop
• Coordinate and manage time off requests / productivity of the Team
• The ability to understand and interpret schematics and effectively use electrical diagnostic instruments and teach these to the Team
• Provide statistical and performance feedback and coaching on a regular basis to each team member
• Must be self-motivated and organized. Manage billable time and work in process efficiently
• Write and assist Service Manager with administration of performance reviews on Team Members
• Effectively communicate with customers, co-workers and management
• Be available for Team Members that experience work and / or personal problems providing appropriate coaching, counseling, direction, and resolution.
• Respond to and resolve employee relations issues expressed by Team Members
• Create and maintain high quality work environment so Team Members are motivated to perform at their highest level
• Address disciplinary and / or performance problems and communicate with the D&D Manager to resolve
• Assist D&D Manager with operation of team functions to include development, analyses and implementation of staffing, training, scheduling, and rewarding / recognition programs
• Responsible for deciding how to manage the Team Members ensuring calls are handled efficiently and effectively

WORK EXPERIENCE REQUIREMENTS

Ability to communicate effectively. Demonstrate strong Team skills. Exhibit great time management and organizational skills. Must have a very high sense of urgency.

EDUCATION / CERTIFICATION / LICENSE REQUIREMENTS

High School Diploma / GED

WORK CONDITIONS / PHYSICAL DEMANDS

Must have the physical stamina to perform continuously will full body motion for climbing, reaching, pushing, lifting, and reaching, etc. Work is performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area. Must be able to lift up to 50 lbs.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace

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