Workplace Experience Manager

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What this job involves -

The Workplace Experience Manager is responsible for providing event support and services for the Thousand Oaks site.

This position would act as a single point of contact as part of the IFM team, responsible for coordinating, delivering, and working with others to manage event services and meeting logistics.

The Service Manager role would own the meeting / event from inception to completion in coordination and support of Catering, AV / IT and Security. Additionally, this position will provide facilities support including building inspections, work order creation, vendor engagement, and field walks. This is a 100% onsite position

What will your day-to-day look like :

Customer service interface for all events at the Thousand Oaks site.

Support / generate work request (via Maximo and / or CrowdComfort)

For computerize systems, support / generate tickets to IS / IT

Meet with the client, define their role requirements and lead the effort to coordinate with all stakeholders

Spearhead weekly meetings to go over events for the week and upcoming events to ensure no Event misses

Assist with developing the scope for the meeting or event

Partner with catering and others to identify the best location

Work closely with Security for site, building and parking access as well as drop off locations as needed

Engage the Client with our Help Desk and Scheduler to enter and develop facility work orders

Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.)

Work with JLL Facilities to cover maintenance, repairs or requests in support of a ready state

Ensure no conflicts using our Site events calendar, Meeting room Calendars, and IFM Work Order Reports

Attend meetings as needed in support of the meeting or event

On the day of the event, act as single point person

Perform job walk to ensure the event is set up correctly and meeting expectations

Meet with key stakeholders to confirm meeting or event is set and provide best point of contact to keep open line of communication while meeting or event is taking place

As POC during time of meetings / events

Assist the Facility Managers in the delivery of services to operate and maintain the property including customer / client services, financial management, facility maintenance, procurement, and supplier management

Develop client relationships with key representatives in supporting client's goals and objectives

Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations

Coordinate events across the campus

Negotiate space and conflicts with clients and partners

Assist with misc. site logistics / coordination for parking, entry requirements, and general site info to be shared with client lead and meeting attendees

Manage Site Events Calendar, coordination, and approvals to ensure no conflicts across the ATO site

Meet, greet, and walk with requestor for event planning

Follow-up and provide status updates to requestor

Ensure area / room are reset after event is completed

All other duties assigned

Required Qualifications :

High school diploma or GED equivalent

Experience working in a regulated work environment

3+ years of customer service experience in a professional business environment dealing with the public in person and on the phone.

Excellent communication, client service, and follow up skills

Proven ability to work without direct day to day supervision

Excellent customer service, team player who builds and maintains relationships

Excellent coordination skills especially with multiple vendors and services

Ability to diagnosis problems, make sound decisions, prioritize, schedule and complete multiple tasks

Preferred Qualifications :

Familiarity with cGMP environment

Experienced in using CMMS or work order software

Location : Thousand Oaks, CA

Work Environment :

The employee must regularly push / pull up to 10 pounds, frequently push / pull up to 10 - 25 pounds

Staff will perform a mixture of computer work and physical work (walking, moving furniture, etc.)

Estimated compensation for this position :

65,000.00 - 80,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : Thousand Oaks, CA

Job Tags :

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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