Head of Customer Success

The Head of Customer Success at Nivati is a pivotal leadership role responsible for shaping the client experience, driving engagement, and ensuring long-term business growth. This is an opportunity to build and lead Customer Success at a critical stage - with a growing customer base and an exciting new enterprise health plan pilot program launching in January that will bring dozens of new customers on board.

You'll be both hands-on and strategic : managing day-to-day client success activities while designing the processes, playbooks, and team structure that will scale with Nivati's growth. This role is perfect for a leader who thrives in a dynamic environment, can balance execution with big-picture strategy, and wants to have a direct impact on customer outcomes and company success

Key Responsibilities

Client Onboarding & Engagement

• Own onboarding for new clients, ensuring a seamless and engaging experience.
• Launch and refine engagement strategies that increase platform usage (logins, content, live services).
• Monitor client adoption and proactively drive utilization to maximize value.
• Create scalable playbooks and KPIs to ensure consistency across accounts.

Service Utilization & Client Outcomes

Strategic Leadership & Growth

Team Building & Future Leadership

Skills and Qualifications

Why Join Nivati?

At Nivati, we're redefining workplace wellness by combining on-demand content with live virtual services across counseling, fitness, nutrition, financial coaching, and more.

As our Head of Customer Success, you'll be at the heart of our growth - from ensuring the success of our upcoming enterprise health plan pilot to shaping how organizations nationwide experience Nivati. This is an opportunity to build Customer Success from the ground up, directly impact client outcomes, and lead a function that is central to our long-term success.

Job Posted by ApplicantPro