Senior Customer Service Representative

Sr. Customer Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues

caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Meritain Health an Aetna / CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role at $19.50 / hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Responsibilities include :

Handling incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

Maintaining department established performance metrics at a meets or exceeds expectations level

Working together as a team and applying the Aetna Core Values in day-to-day operations

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Providing Solutions to Constituent Needs

Working Across Boundaries

Required qualifications :

1+ years of customer service experience

Experience in a metric based environment

Proficiency with full suite of Microsoft Applications

Comfortability utilizing search engines

Excellent multi-tasking skills

Ability to Effectively Communicate

Preferred qualifications :

Experience working in a call center environment

Medical terminology / insurance experience

Results oriented and self-motivated

Experience working remotely

Education : High School diploma, G.E.D. or equivalent experience

Anticipated weekly hours : 40

Time Type : Full time

Pay Range : $18.50 - $42.35

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits

investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options

401(k) plan (including matching company contributions), and an employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.