Customer Service Representative 2 - CYFS

Customer Service Representative 2

The Division of Family and Community Partnerships has an exciting employment opportunity for a Customer Service Representative 2 with the 211 Idaho Careline at our Westgate office in Boise. The 211 Idaho Careline, a free statewide community Information and Referral service, is available to link Idahoans with health or human service providers and programs. This position requires a distinctive skill set; the incumbents must have the ability to think critically through challenging social service's needs, systemic issues, and the technology needs of a call center. Candidates must also possess the skills and knowledge to manage and problem-solve through calls that may be complex and provide solutions to customers. Limited Telework (telework up to 1 day) is available upon successful completion of training and entrance probation. The Idaho Department of Health and Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Benefits : The State of Idaho offers a robust total compensation and benefits package, including but not limited to :

• One of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
• 11 paid holidays.
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time).
• Paid parental leave.
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time / 30+ hours per week).
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options.
• Deferred compensation plan.
• Life insurance for self, spouse, and children.
• Short and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Wide variety of training opportunities.
• Some positions offer flexible hours and / or telecommuting.
• Additional perks and discounts available through medical provider.
• Public Service Loan Forgiveness (PSLF) Eligibility.
• Employee assistance program.

Example Of Duties :

Minimum Qualifications :

EEO / ADA / Veteran : The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email [email protected].