Customer Service Advocate II

A company is looking for a Customer Service Advocate II who will focus on resolving routine inquiries for members and providers.

Key Responsibilities

Assess and research routine inquiries, initiating corrective actions as needed

Mitigate complaints to resolve issues during initial contact

Document member or provider communications for quality and performance tracking

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required

Experience in a contact center environment is preferred

Bilingual (English / Spanish) fluency is preferred