HVAC Service Technician

Position Title :

HVAC Service Technician

Reports To :

Field Supervisor or General Manager

Status :  Full-time, Regular position

Category : Installation

Location Name : Roanoke

Location Address :

1250 Intervale Drive Salem, VA 24153

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)

Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs / Commissions

• Depending on Center this could be more

Generous PTO provided

20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)

25 paid days off after your 2 nd

year of employment

No layoffs during “Slow Season”

– due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round

Ready to get out of your work truck? We have ample

advancement

and

career-growth opportunities

available across the U.S.

Hold on to your more of your paycheck with Company-sponsored

Medical, Dental,

and

Vision Insurance programs

Company-provided smart

phone ,

tablet ,

uniform plan , and

tool replacement

program

We’ll make you better at what you do with our internal

Training Academy

Best-in-class

401(k) Retirement Savings Plan

with attractive

company matching

contributions

Company-paid employee Life Insurance

with options for YOU and your Family!

Short-term

and

Long-term disability

insurance options that will protect you and your family if you are unable to work

Supplemental benefit programs

such as :  Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC : Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary :

Under minimal supervision, performs diagnostic and service work on residential and / or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities :

Works under minimal supervision to perform residential and / or light commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders / replenishes vehicle stock as needed

Performs similar / other duties as needed or assigned

Regular, reliable attendance

Health & Safety Roles and Responsibilities :

Reports any unsafe acts, conditions and hazards to direct supervisor / manager immediately

Reports

any

contravention

of

legislation

or

company

policy,

procedure

or

program

to

direct

supervisor / manager immediately

Corrects substandard acts or conditions within area of control

Uses

and

maintains

appropriate

personal

protective

equipment

(PPE)

as

prescribed

by

company

program(s) or procedure(s)

Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devises or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides

input

on

developing

safety initiatives and plans to

eliminate

exposures

that

could

cause

accidents

Does not perform act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Desired Skills and Qualifications :

High school diploma or GED with additional training and 1-5 years’ experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver’s license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and / or crawl.

Ability to work in a variety of environmental conditions, including but not limited to the following : hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds