Manager of Operations Support

Job Title : Manager of Operations Support

Job Location : Philadelphia-USA-19153

Work Location Type : On-Site

Salary Range : $73,058.02 - 91,322.53

About us

LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Manager of Operations Support ensures control, maintenance and continuous improvement of operational and process standards and Lean manufacturing, according to corporate policies, customer requirements and to the LSG Sky Chefs Production System Standards (LPS). They are responsible for Lean projects & Process management across the kitchen and the achievement of the budgeted savings target.

Main Accountabilities

Business Strategy, Policies and Tools

Drive adoption and cultural change to engrain Lean as a way of doing business by leveraging Lean Principles

Lead local team from a technical aspect as well as a change management strategic approach

Interface with Operational improvement functions, compliance departments & CSC leadership to support the timely and qualitative execution of the business strategy

Drive innovation and digitalization agenda from an operational perspective

Develop and monitor performance metrics and review mechanisms to drive improvement, protect revenue and maintain compliance

Drive process improvements by researching the feasibility and viability of best practices in manufacturing, logistics and system processes in the CSC.

Provide technical knowledge, internal and external resource support, inspiration and mentoring to CSC management on Lean principles

Drive customer specific improvements in operations closely aligned with Account Management

Leadership

Guide, motivate and develop the employees within the Human Resources Policy

Coach and mentor LPS resources and CSC leadership on lean methods and lean philosophy

Ensure that the area of responsibility is properly organized, staffed and directed.

Participates in coaching the employee Performance process (success factors), as well as additional career development activities to enhance the effectiveness and potential of the team

Ensure that the company's values and management principles are being lived in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Knowledge, Skills and Experience

Bachelors degree in Operations Management / Industrial Engineering or relate

Three to five years experience implementing and sustaining process improvement

Working knowledge of lean manufacturing, production system

Six Sigma a plus

Knowledge and tangible application of Change Management is a plus.

Excellent communication skills both verbal and written

Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations

Proven track record implementing lean practices, materials management and / or production planning optimization strategies

Proficient computer skills in Microsoft Office, Project Management Tools

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.