Customer Service Call Center Representative

Job Description

Job Description

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States?

Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Call Center Representative to join their team in Riverside.

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met promptly and professionally.

This role involves handling customer inquiries, resolving issues, and promoting products and services to enhance customer satisfaction and deepen relationships with the bank.

If you have at least 2 years of Customer Service Call Center experience then this is the role for you!

salary : $18 - $19.03 per hour

shift : First

work hours : 8 AM - 5 PM

education : Bachelors

Responsibilities

As a Customer Service Call Center Representative, Job Duties Include :

• Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor.
• Verifies customer identity while comparing information to data stored in the system in order to ensure confidentiality & legal compliance.
• Researches customer issues, exploring transaction history, performing searches,( dollar amounts, dates), gathering additional information from bank documentation to identify the source of the problem for resolution.
• Solves problems - including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection to address customer issues.

Skills :

• 2+ years working in a Banking or Call Center Environment.
• Detailed problem solver with a professional demeanor.
• Ability to cross sell & suggest / sell Banking products as needed.
• Excellent communication and Computer Skills.

If you are passionate about providing exceptional customer service and have the skills to excel in a fast-paced banking environment, we encourage you to apply for this exciting opportunity as a Customer Service Call Center Representative.

Join our team and help us deliver outstanding service to our valued customers.

Skills

• Customer Service Call Center
• Call Center
• Call Center Support
• Consumer Banking
• Banking Operations
• Banking Relationships
• Customer Service
• Problem Solving
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Customer Relations
• Customer support
• MS Office
• Quality Assurance
• Verification of Information
• Conflict Resolution
• Research
• Data Entry

Qualifications

• Years of experience : 2 years
• Experience level : Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.