Associate BankerEast West Bancorp • Houston, TX, US

Associate Banker

East West Bancorp • Houston, TX, US

30+ days ago

Job type

Full-time

Job description

Associate Banker

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As an Associate Banker, you will play a key role in :

helping customers with their day-to-day financial needs
recommending the right product that fit customer's need
connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs
introducing the bank's latest technology products to meet our customers' expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities include :

demonstrating strong customer service skills; assisting customers with financial transactions such as cash withdrawals, deposits, transfers, loan / credit card payments, wire transfers and foreign currency exchange

documenting large deposit over Currency Transaction Reports

identifying fraudulent activity to prevent potential loss to the bank

ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements

maintaining strong relationships with existing customers and cultivating new customer relationships

cross selling and referring bank products such as (depository products, wealth management, mortgage) that fit customers' needs

having strong knowledge in using digital resources and technologies to optimize clients' digital banking experience

being confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

demonstrating the ability to learn and adapt to new processes and technology platforms quickly

performing other duties as assigned

Qualifications include :

high school diploma or general education degree (GED) required; bachelor's degree highly preferred

1 year of recent customer service and cash handling experience

1 year of previous teller / new account experience in a banking institution preferred

ability to learn products, services, and procedures quickly and accurately

excellent customer service skills

strong attention to details and time management skills

proficiency in Microsoft Word and Excel

flexibility to work on weekends when needed

Compensation : The base pay range for this position is USD $16.00 / Hr. - USD $17.50 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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Banker • Houston, TX, US

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