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Gate Coordinator
Gate CoordinatorG2 Secure Staff • Portland, OR, US
No longer accepting applications
Gate Coordinator

Gate Coordinator

G2 Secure Staff • Portland, OR, US
14 days ago
Job type
  • Full-time
Job description

Job Posting

Qualifications :

Education and Experience :

  • High School diploma or equivalent.
  • One (1) year of customer service experience
  • 6 months of supervisory experience
  • Must have good working knowledge of software applications
  • Must be 18 years of age or older.
  • Must have a reliable telephone number for contact.
  • Must have reliable transportation.

Preferred Qualifications :

  • Previous airport experience.
  • Previous dispatching experience.

    • Personal and Physical Requirements :

  • Treat all information as confidential.
  • Posses the tact to deal with all levels of situations, client representatives, employees and the public.
  • Ability to work from verbal and written instructions.
  • Ability to communicate in English clearly and concisely verbally and in written form.
  • Must be detail-oriented and perform with minimal supervision.
  • Must be able to handle multiple situations simultaneously.
  • Must have excellent radio / telephone skills.
  • Must be able to lift, stoop, squat, push, stand and / or bend throughout the shift.
  • Must be able to lift, carry and / or hold up to 75 lbs.
  • Must pass pre-employment and random drug test.
  • Must meet necessary requirements to obtain a security sensitive identification badge.
  • Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).

    • Performance Responsibilities :

  • Must be familiar with and abide by all Client / company regulations
  • Work with Client Special Services Representatives to ensure all requests for services are met.
  • Ensure all inbound flights are met prior to arrival.
  • Actively participate in the Safety Management System (SMS)
  • Communicate with SSR to all personnel.
  • Close out open runs in watershed.
  • Escalate issues to operations Manager Immediately.
  • Deal courteously and tactfully with fellow employees and passengers if necessary.
  • Create and generate reports of service performance in locations with the Wheelchair Tracking program software.
  • Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
  • Maintain and distribute radios (where applicable).
  • Always complete the appropriate documentation and reports in a thorough and timely manner.
  • Provide special assistance to passengers as requested.
  • Provide general information and directions to passengers.
  • Monitor tablet usage with employees on all inbound and outbound flights.
  • Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal).
  • Be neat and careful when handling other people's property, especially mobility aids and luggage.
  • Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
  • Attend meetings and inservices as required.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
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    Coordinator • Portland, OR, US

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