Supervisor - Tree Room Restaurant

Job Title : TREE ROOM SUPERVISOR

Rate of Pay : 23.00 / hour

Shift : Full-Time, Year-Round position

Variable PM shifts from 3 PM to close

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status : Non-Exempt / Hourly

SUMMARY

Lead a professional service team in providing exceptional service to our guests by exhibiting remarkable personal and professional service skills with guests and employees alike. Continually provide up-to-date training and use positive and proficient leadership skills to supervise and motivate staff, creating a casual and professional environment. Oversee and direct all aspects of dining room operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Senior Restaurant Manager in all functions of operation, scheduling and setting reservations.
• Confirm reservations and assure smooth flow of dining area.
• Take ownership for all aspects of the Tree Room restaurant operations and service standards during shift.
• Display exceptional understanding of dining service standards.
• Exhibit exceptional job and product knowledge to provide staff and guests with accurate information in all aspects of food, wine, service, and resort information.
• Demonstrate knowledge and compliance of Utah liquor laws.
• Ensure that the restaurant is clean and organized at all times with side work and cleaning schedules complete.
• Assist in maintaining cleanliness of restaurant and effective operations such as table set-ups, flowers, decorations, lighting.
• Support the recycling program.
• Requisition restaurant supplies for adequate levels for service.
• Oversee and assist in the set-up, confirmation, and organization of restaurant reservations.
• Ensure all staff maintain a neat and clean appearance and are in complete designated wrinkle free uniform and name tags.
• Assist in training and managing of front of the house employees.
• Train staff to share the Sundance story of land preservation and environmental commitment as the occasion arises.
• Assist in planning and conducting daily pre-meal meetings and trainings.
• Provide a learning and exceptional service environment through daily training.
• Ensure proper sequence of service for all dining guests.
• Personally greet and / or seat 80 % of all guests on a daily basis. Supervisor's floor presence will be expected during peak times to keep specified percentages.
• Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
• Report guest feedback to Chef and Restaurant Manager.
• When closing run sales reports, reconcile server check outs, and inspect side work.
• Exhibit knowledge, proficiency, and confidence in expediting, bartending, and service to provide support to team as needed.
• Exhibit a positive attitude when speaking about guests and fellow employees.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

BENEFITS :

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.

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