Talent.com
System Resident/Patient Experience Manager (RD)
System Resident/Patient Experience Manager (RD)Morrison Living • New York, NY, US
System Resident / Patient Experience Manager (RD)

System Resident / Patient Experience Manager (RD)

Morrison Living • New York, NY, US
7 days ago
Job type
  • Full-time
Job description

Take the next step in your career with Morrison Living as a System Resident / Patient Experience Manager (Registered Dietitian) !

Location : ArchCare at Mary Manning Walsh Nursing Home & Rehab Center - New York, NY

  • Will also cover Eger, Harbor House, St Vincent dePaul, Carmel Richmond, Calvary Hospital, Mary Manning Walsh, Terence Cardinal Cooke, Ferncliff, Providence Rest - Bronx, Staten Island, and Rhinebeck, NY locations

Setting : Senior Living

Schedule : Full time

Requirement : Must be registered by the Commission on Dietetic Registration.

Salary : $75k - $80k

We go the extra mile for our Dietitians with benefits designed to support education, career growth, and professional success! Special perks include :

  • Education Reimbursement Financial support for advanced learning
  • Career Advancement Growth programs tailored to RDNs
  • Board Certifications Financial rewards for obtaining specialty certifications
  • Relocation Assistance Support when moving 50+ miles (based on location)
  • Professional Membership Dues, CDR, & Licensure Coverage We cover your professional fees
  • Free CEUs Through our nutrition education webinar series
  • Why Choose a Career as a Compass Group Dietitian?

    Compass Group employs over 3,000 RDNs across the United States, making us one of the nations largest employers of Dietitians in a variety of settings :

  • Hospitals and healthcare systems
  • Senior living communities
  • Schools and universities
  • Corporate wellness programs
  • Food service operations
  • We offer unmatched opportunities for professional growth :

  • Specialization
  • Leadership development
  • Cross-functional career paths
  • The company has earned significant recognition, including being named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for five consecutive years, and appearing on Training Magazines Top 125 Organizations list for six straight years.

    At Compass Group, we prioritize your well-being, work-life balance, and career growth with a comprehensive benefits package :

  • Health & Wellness Medical, dental, and vision plans for you and your family
  • Financial Security Life insurance, AD&D, and disability coverage
  • Retirement Ready 401(k) and retirement plans to invest in your future
  • Time Off Flexible / Paid Time Off and holiday pay (varies by site / state), Paid Parental Leave, Personal Leave
  • Exclusive Perks Shopping discounts, commuter benefits, and more
  • Wellness & Support Employee Assistance Program, FSAs, and health programs
  • Protection Plans Identity Theft Protection and pet insurance
  • Job Summary

    The System Resident / Patient Experience Manager - Registered Dietitian serves as the primary Morrison Living / CCL representative for an assigned healthcare system. This leader oversees all resident / patient experience initiatives, ensuring exceptional satisfaction, employee engagement, financial performance, and compliance with corporate, client, and regulatory standards. The role may manage multiple accounts or supervise Resident / Patient Experience Managers across a region.

    Essential Duties & Responsibilities

    Financial Performance (5%)

  • Tracks financial incentives and penalties linked to satisfaction scores.
  • Operates within budget and meets / exceeds established performance benchmarks.
  • Customer Relations (15%)

  • Maintains high client satisfaction and account retention.
  • Administers and responds to satisfaction surveys; follows up on concerns promptly.
  • Promotes hospitality and service excellence across all teams.
  • Customizes satisfaction programs to meet each accounts needs.
  • Participates in facility committees (e.g., QAPI, Nursing, Food & Nutrition).
  • Operational Excellence (60%)

  • Implements and monitors resident / patient experience programs for compliance and effectiveness.
  • Ensures adherence to all regulatory requirements (DOH, CMS, JCAHO).
  • Drives continuous improvement in satisfaction scores through collaboration and data-driven actions.
  • Promotes Morrison Living / CCL culture, standards, and best practices.
  • Regularly visits accounts to share insights, support teamwork, and identify improvement opportunities.
  • Leads conference calls and updates with clinical and management teams on trends, goals, and recognition initiatives.
  • People Management (10%)

  • Mentors and supports on-site management and clinical teams.
  • Assists with hiring, training, and development of Resident / Patient Experience staff.
  • Ensures HR policy compliance and fosters positive employee relations.
  • Recognizes and rewards successful initiatives and employee achievements.
  • Develops training and coaching plans to strengthen leadership and satisfaction outcomes.
  • Administration (10%)

  • Oversees reporting, data tracking, and communication with regional and on-site leaders.
  • Prepares monthly performance updates, client reports, and newsletters.
  • Evaluates program outcomes and alignment with system and corporate goals.
  • Education & Experience

  • Bachelors degree or equivalent experience
  • Must be registered by the Commission on Dietetic Registration
  • 34 years of hospitality experience (acute or long-term care)
  • 23 years in customer service or experience training
  • Prior experience in patient / resident satisfaction initiatives preferred
  • Masters degree or equivalent combination of education and experience
  • Healthcare leadership experience
  • Apply to Compass Group today!

    Click here to Learn More about the Compass Story

    Associates may be eligible for additional paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

    Applications are accepted on an ongoing basis.

    Compass Group maintains a drug-free workplace.

    Create a job alert for this search

    Manager • New York, NY, US

    Related jobs
    System Resident / Patient Experience Manager (RD)

    System Resident / Patient Experience Manager (RD)

    Morrison Living • New York, NY, US
    Full-time
    Take the next step in your career with Morrison Living as a System Resident / Patient Experience Manager (Registered Dietitian)! . ArchCare at Mary Manning Walsh Nursing Home & Rehab Cen...Show more
    Last updated: 8 days ago • Promoted
    Registered Nurse Care Manager / Case Management (RN)

    Registered Nurse Care Manager / Case Management (RN)

    Yale New Haven Health • Riverside, CT, US
    Full-time
    Job Posting Title : NP or PA : Internal Medicine.To be part of our organization, every employee should understand and share in the Yale New Haven Health System Vision, support our Mission, and live o...Show more
    Last updated: 30+ days ago • Promoted
    RCM Manager

    RCM Manager

    VirtualVocations • Yonkers, New York, United States
    Full-time
    A company is looking for a Manager, RCM.Key Responsibilities Ensure daily transactions are balanced, posted, and deposited timely Act as the RCM liaison between third-party billing partners, pat...Show more
    Last updated: 23 days ago • Promoted
    EMR Integrations Manager

    EMR Integrations Manager

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for an EMR Integrations Manager to ensure seamless integration between their platform and clients' Electronic Medical Records. Key Responsibilities Lead strategy and execution...Show more
    Last updated: 22 days ago • Promoted
    Senior Manager, Configuration

    Senior Manager, Configuration

    VirtualVocations • Yonkers, New York, United States
    Full-time
    A company is looking for a Senior Manager to lead their Configuration Solutions team.Key Responsibilities Lead and manage a team of System Analysts and configuration specialists, focusing on perf...Show more
    Last updated: 20 hours ago • Promoted • New!
    Tennessee RN Utilization Review

    Tennessee RN Utilization Review

    VirtualVocations • Newark, New Jersey, United States
    Full-time
    A company is looking for an RN Utilization Review.Key Responsibilities Perform clinical assessments and evaluate injured employees' treatment utilization and compliance Collaborate with healthca...Show more
    Last updated: 3 days ago • Promoted
    RN

    RN

    Seabrook Village by Erickson Senior Living • Tinton Falls, NJ, US
    Full-time +1
    Seabrook Village by Erickson Senior Living.Now Hiring : Part Time (24hrs / wk) Nights (11pm-7 : 30am).The RN promotes, restores, and maintains resident’s health and wellbeing by collaborating with provi...Show more
    Last updated: 6 hours ago • Promoted • New!
    IT Manager - Medical Imaging

    IT Manager - Medical Imaging

    VirtualVocations • Yonkers, New York, United States
    Full-time
    A company is looking for an IT Manager - Enterprise Medical Imaging (PACS).Key Responsibilities Lead a team of Application Analysts and Imaging Systems professionals supporting enterprise PACS an...Show more
    Last updated: 4 days ago • Promoted
    MD / NP / PA

    MD / NP / PA

    Ivy Pediatrics, PA • East Brunswick, NJ, US
    Full-time +1
    Well established multi-office pediatric practice looking for.Pediatric NP or PA to work either FT or part-time (30 hrs per week) in our East Brunswick office. Friendly pediatric specific EMR in use ...Show more
    Last updated: 29 days ago • Promoted
    RN

    RN

    Monmouth Medical Center • Asbury Park, NJ, US
    Full-time
    Location : Monmouth Medical Center.Department Name : Nursing Float Pool.The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered ...Show more
    Last updated: 2 hours ago • Promoted • New!
    New York Licensed Clinical Success Manager

    New York Licensed Clinical Success Manager

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for a Clinical Success Manager to support healthcare organizations in adopting and maximizing the return on investment for their technology solutions.Key Responsibilities Par...Show more
    Last updated: 1 day ago • Promoted
    Manager, Maintenance and Systems

    Manager, Maintenance and Systems

    libertycoke • Bronx, NY, USA
    Full-time
    Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job.Discover what it means to be energized by a multitude of possibilities and a dynamic team.At Liberty Coca-Co...Show more
    Last updated: 30+ days ago • Promoted
    Director of Patient-Centered Outcomes

    Director of Patient-Centered Outcomes

    VirtualVocations • Bronx, New York, United States
    Full-time
    A company is looking for a Senior Director / VP, Patient-Centered Outcomes.Key Responsibilities Provide strategic and scientific guidance on clinical outcome assessments (COAs) to internal and exte...Show more
    Last updated: 1 day ago • Promoted
    Trial Delivery Manager

    Trial Delivery Manager

    VirtualVocations • Yonkers, New York, United States
    Full-time
    A company is looking for a Trial Delivery Manager to lead and manage clinical project delivery.Key Responsibilities Develop and execute project plans to achieve goals and objectives Lead cross-f...Show more
    Last updated: 30+ days ago • Promoted
    RN

    RN

    Newark Beth Israel Medical Center • Newark, NJ, US
    Full-time
    Job Title : Asst Director Patient Care.Location : Newark Beth Israel Medical Ctr.Department Name : Telemetry Post Nsg Unit CTICU. The above reflects the anticipated annual salary range for this position i...Show more
    Last updated: 6 hours ago • Promoted • New!
    Senior GTM Applications Manager

    Senior GTM Applications Manager

    VirtualVocations • Bronx, New York, United States
    Full-time
    A company is looking for a Sr GTM Applications Manager to lead the strategy, implementation, and optimization of Go-to-Market systems and tools. Key Responsibilities Define and execute the GTM app...Show more
    Last updated: 1 day ago • Promoted
    RN

    RN

    RWJ New Brunswick • New Brunswick, NJ, US
    Full-time +1
    Location : Bristol Myers Squibb Hospital.Department Name : Pediatric ICU.The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered...Show more
    Last updated: 6 hours ago • Promoted • New!
    Access & Reimbursement Manager (ARM) - Renal - Long Beach, CA (Remote)

    Access & Reimbursement Manager (ARM) - Renal - Long Beach, CA (Remote)

    Novartis Group Companies • East Hanover, NJ, United States
    Remote
    Full-time
    Access and Reimbursement Manager (ARM) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide ran...Show more
    Last updated: 30+ days ago • Promoted