Golf Shop Clerk
The Biltmore HotelMiami, FL, US30+ days ago
Job type
- Full-time
Job descriptionHigh School Diploma is required. Bachelor's degree preferred. PGA apprenticeship preferred. Minimum one year guest service experience preferred. Must be able to : Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his / her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his / her time effectively and efficiently; values time, concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he / she disagrees. Must be able to : Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Golf Shop Clerk
The Golf Shop Clerk assists the Head Golf Professional and assistant professionals in their daily procedure. Areas included are the golf shop merchandise; POS, golf course play, driving range, and cart storage. Guest service is a priority. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).
Responsibilities
- Check in golfers in a manner consistent with hotel standards.
- Monitor merchandising / sales, the inventory, promoting product, and customer assistance.
- Monitor golf course activity. Includes play, range, and employee functionality.
- Guest service related responsibility : Must be able to provide and support an environment consistent with the image, ideals, and goals of the operation.
Requirements
Experience and Education Required
Skills Required
Success Criteria
Physical Demands
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.
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Shop Clerk • Miami, FL, US
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