Lead Welcome Coordinator

Lead Welcome Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The purpose of a Lead Welcome Coordinator (WC) at Oak Street Health is to serve as a dedicated preceptor for new hires and support skill-building for established Oakies. Lead WCs provide local training for onboarding, new company-wide or regional implementations, and remediation for skills and competencies. Additionally, Lead WCs are expected to travel to provide instruction within the region they support.

Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Lead WCs are tasked with showing new Welcome Coordinators how to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Being a Lead WC at Oak Street Health requires mastery of the WC role, high levels of flexibility, radiating positive energy, attention to detail, skill in training, and problem-solving skills. A significant component of this role is the ability to quickly build trusting relationships with New Oakys and tenured Oakys in various roles throughout the region.

Lead WCs will collaborate closely with the regional and center-based operation managers to meet identified needs for precepting throughout the region(s) they cover. As a Lead WC, you will develop strong working relationships with team members identified for precepting and support their skill mastery and core competencies required for job proficiency. The WC Lead will also assist in assessing when an Oaky has mastered an assigned duty / skill and is ready to work independently, as well as if additional training is needed to support the success of the precepted Oaky.

Lead WCs report to the Practice Manager in their region. When they are not precepting, Lead WCs are expected to fulfill the duties of Welcome Coordinators which include : juggling tasks such as scheduling patient appointments, managing inbound and outbound phone calls, and completing other administrative tasks including fax and mail distribution.

Core Responsibilities :

• Precepting (0.2FTE)
• Welcome Coordinator coverage (0.8 FTE)

What we're looking for :

Other Skills :

What does being "Oaky" look like?

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be", providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities and focused on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits :

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is : $18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits