Employee Relations Specialist

Job Description

Upbound Group

Coworker Relations Specialist

JOB PURPOSE : The Coworker Relations Specialist is responsible for delivering counseling and support to managers and coworkers on coworker relations matters. You manage multiple cases simultaneously while prioritizing the most urgent needs on a wide variety of coworker relations matters. This includes, but is not limited to complex investigations, dispute resolution, policy education, performance management, conduct, attendance, and management education related to the coworker relations function. You utilize leadership skills and experience to collaborate and motivate other team members to achieve company objectives.

KEY RESPONSIBILITIES:

• Work closely with management to review performance management documentation and terminations prior to taking action to ensure appropriate, lawful, and consistent practices.
• Explain and provide advice to coworkers about company and governmental rules, regulations and procedures, and the need for compliance.
• Provide day-to-day advice to managers on a wide range of coworker relations issues including progressive counseling, performance management, company policies and procedures, Title VI, ADA, retaliation, as well as advice on state and local laws.
• Prepare investigative documentation related to complaints of discrimination, harassment, Global Compliance complaints and other work-related issues; recommend appropriate resolution and monitor results.
• Lead proceedings related to work conflicts through detailed investigations, making final recommendations for action.
• Research facts related to individual cases including identifying root causes of issues and opportunities for process improvements.
• Maintain compliance with federal and state regulations regarding employment practices.
• Assist in development and implementation of personnel-related policies and procedures.
• Utilize the employee relations case management system to track cases from intake to resolution. Manage monthly/quarterly reporting.
• Escalate issues, trends, and concerns as appropriate to your supervisor.
• Perform other work-related duties as assigned or required.

JOB REQUIREMENTS:

• Bachelor’s degree in human resources, business, or related field preferred.
• 5-10 years of relevant human resources experience with an emphasis on coworker relations and investigations.
• Comprehensive knowledge of employee relations practices and experience using them in complex and/or unprecedented situations.
• Ability to travel 20%.
• Puerto Rico experience is a plus.
• Advanced degree or relevant certifications a plus.

SKILLS/ABILITIES:

• Ability to use constructive confrontation and conflict resolution skills effectively.
• Strong analytical skills (problem assessment and solution generation).
• Effective internal and external collaboration with all levels.
• Persuasive techniques to gain cooperation, acceptance and agreement on business matters.
• Customer service focused, including the ability to create an atmosphere that encourages an open dialogue about the internal and external customer’s needs.
• Ability to maintain composure in addressing stressful and/ challenging situations.
• Ability to assess situations and assist in conflict resolution.
• Excellent telephone, verbal and written communication skills, with the ability to communicate with internal and external customers.
• Detail oriented, with excellent organization skills. Intermediate knowledge and skills in the use of computers and software programs.
• Advanced knowledge of pertinent state, federal, and local regulatory requirements

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