Customer Care Representative

Customer Care Representative

We are seeking a motivated Customer Care Representative to join our growing team. You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs as they relate to onboarding, reconciliation, risk, terminal ordering and troubleshooting. You will serve on a team responsible for frontline ticket support between our company and our valued customers, providing timely and effective solutions to their inquiries and technical support needs.

Responsibilities

• Proactively demonstrate a superior customer service approach both on the phone and through written correspondence.
• Master a working knowledge of multiple processes and support platforms simultaneously.
• Accurately and thoroughly document customer messages, phone calls, chats and e-mail using our support system.
• Understand, identify and execute upon customer inquiries related to onboarding, reconciliation, risk and terminal troubleshooting.
• Assist customers with inquiries related to their daily payment reconciliation.
• Diagnose and troubleshoot technical issues with terminals.
• Escalate complex or unresolved issues to the next level of support or relevant teams while ensuring timely follow-up and resolution.
• Follow company procedures as developed for both internal and external work processes.
• Other duties needed to help drive to our vision.

Required Skills & Experience

Desired Skills & Experience

Essential Functions

Compensation

Constellation offers a competitive base salary, bonus potential, and a comprehensive benefits package.

Salary Range (US Only) :

The estimated base salary range for this role in the United States is $24.00 - $36.00 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only) :

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only) :

Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short / long term disability, 401(k) participation (with company match).

Time off (US Only) :

The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.