Computer Programmer Analyst III

Job Description

The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery. The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our Computer Programmer Analyst III position.

The Computer Programmer Analyst III manages the department's integrated clinical electronic health record system. Incumbent performs complex work in the planning, development, analysis, implementation, maintenance and monitoring of the electronic health records system, which comprises multiple modules (i.e., Client Data, Assessment and Treatment Plan, Scheduler). Provides technical support, makes technical recommendations and implements policy and procedure relating to data access, data security and database integrity. Ensures the availability of a stable and accessible computer environment for clinical electronic record users. Dynamic and effective Senior Systems Administrator responsible for managing and supporting the functional operation and configuration of the CSB's primary application, the electronic health record, for documenting and coordinating behavioral health service to appropriate residents. Leads routine clinical and technical discussions to establish solutions for how to effectively and efficiently use the capabilities of the Electronic Health Records system. Collaborates with all external agencies as required to meet operational requirements. Evaluates emerging technologies and new system functionality to improve system performance and clinical operations.

Examples of Duties :

• Assigns and oversees the security of the electronic health records system;
• Communicates with clinical staff to align EHR functional capability with clinical business processes;
• Monitor system performance and perform ongoing analysis to determine most efficient and effective means to operate the system;
• Tests new system enhancements and applications;
• Acts as project manager for implementation of new system modules and enhancements through planning and coordination of all facets of project;
• Plans and manages the installation of bug fixes to the software system;
• Performs database administration tasks such as system maintenance and maintains database system integrity through the running of utilities;
• Designs and modifies database system assessments using software assessment design tool;
• Acts as a liaison and representative for the Department at State and National User Group meetings;
• Develops and maintains electronic health records documentation specific to the Alexandria Community Services Board;
• Develops strategic plans to ensure solutions comply with established standards;
• Provides assistance, training and technical guidance to new users, subordinates and colleagues;
• Evaluates the need for and purchases associated hardware that will work in conjunction with the electronic health records system (e.g. electronic signature pads, scanners, etc.);
• Troubleshoots problems reported by EHR system users and works and coordinates with the vendor to resolve problem (s);
• Writes Technology Services (TS) policy and procedure governing system administration and system functionality;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancement to existing systems;
• Extracts data from Department's client database, using data extraction utilities and / or Microsoft Access or SQL to perform analysis and create reports;
• Construct and maintain end-user reports, Business Intelligence reporting, form creation;
• Ensures compliance with privacy, security, and data governance standards (e.g., HIPAA) and monitors data quality;
• Facilitates an EHR User Group or Governance Committee to collect feedback, assess priorities, and recommend enhancements;
• Performs related work as required.

Essential Knowledge, Skills, and Abilities :

Ensures compliance with privacy, security, and data governance standards (e.g., HIPAA) while monitoring data quality. Capable of managing multiple priorities and projects simultaneously. Able to analyze, interpret, and report findings, provide supervision and guidance to others, perform tasks independently, and communicate clearly and effectively, both orally and in writing.

Minimum Qualifications :

Extensive experience developing Web sites, systems, and applications using object-oriented environments (J2EE, ASP.Net, etc.), client-side browser programming in JavaScript, relational databases, SOA / web services (both consumer and provider roles), certificates and public key encryption; Considerable experience developing system specifications, leading teams of developers, auditing applications, source code, and system configurations; Considerable experience translating non-technical business requirements into robust technical solutions or any equivalent combination of experience and training which provides the required knowledge, skills and abilities, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Thorough knowledge of database systems and software programs, with experience administering an Electronic Health Record (EHR) and conducting data and business process analysis. Skilled in project management methods, practices, and techniques. Excellent interpersonal and communication skills, with the ability to convey technical information to non-technical audiences. Ensures compliance with privacy, security, and data governance standards (e.g., HIPAA) while monitoring data quality. Strong problem-solving and troubleshooting abilities. Capable of managing multiple priorities and projects simultaneously. Considerable experience creating forms and custom reports within the EHR and training others in the use of electronic data and health systems. Considerable relevant professional experience.

Preferred Qualifications :

Four Year College Degree. Strong IT knowledge combined with leadership and management experience in a healthcare system. Extensive experience administering an Electronic Health Record (EHR). Demonstrated ability to manage a multi-disciplinary team and collaborate with a wide range of stakeholders, including IT staff, clinical and management personnel, vendors, and the CSB Board. Some project management experience. Considerable supervisory experience. Considerable experience implementing system enhancements, innovating clinical workflows, and leveraging performance metrics, data governance, and reporting to support decision-making.

About Us

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.