CX Learning & Development Program Lead

What You’ll Do

• Conduct Needs Assessments : Analyze training needs and identify skills gaps to align initiatives with organizational strategy, ensuring relevance and impact on customer support.
• Define Learning Objectives : Create clear, measurable learning objectives that support organizational goals, driving effective and purposeful training.
• Oversee Curriculum Development : Lead the development of structured training curricula, collaborating with enablement specialists to produce engaging and effective content and training materials.
• Coordinate Training Rollouts : Manage logistics and timelines for training initiatives, including scheduling, resource allocation, and communication, to ensure a seamless experience for participants.
• Facilitate Training Delivery : Utilize diverse delivery methods to actively engage participants, fostering an interactive and supportive learning environment.
• Design Assessments and Evaluations : Develop assessments to gauge participant understanding and training effectiveness, leveraging feedback for ongoing improvement.
• Foster Continuous Improvement : Collect and analyze post-training feedback to identify enhancement opportunities, ensuring ongoing relevance and effectiveness of training programs.

What We’re Looking For Experience :

Preferred Qualifications :

What We Offer :

What Values You’ll Share :