Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Akron, OH, US
Associate Team Leader

Associate Team Leader

H&R Block • Akron, OH, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Akron, OH, US

    Related jobs
    Store Floor Lead (Sur La Table)

    Store Floor Lead (Sur La Table)

    Touch of Modern (CSC Generation) • Beachwood, OH, US
    Full-time
    Store Floor Lead (Sur La Table).With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for th...Show more
    Last updated: 30+ days ago • Promoted
    Specialty Sales Team Leader Northfield, MN

    Specialty Sales Team Leader Northfield, MN

    Target • Northfield, Ohio, USA
    Part-time
    Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you...Show more
    Last updated: 17 days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Cleveland, OH, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    H&R Block • Massillon, OH, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Akron, OH, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Cleveland, OH, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Akron, OH, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Underwriting / Credit Team Leader

    Commercial Underwriting / Credit Team Leader

    Veterans Staffing • Lakewood, OH, US
    Full-time
    Commercial Underwriting / Credit Team Leader.The Commercial Underwriting / Credit Team Leader is responsible for supervising the commercial credit department. Participates in the loan management process...Show more
    Last updated: 3 days ago • Promoted
    Accounting Associate

    Accounting Associate

    Packaging Corporation of America • Massillon, OH, United States
    Full-time
    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...Show more
    Last updated: 30+ days ago • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Akron, OH, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show more
    Last updated: 22 days ago • Promoted
    Lead Team Member

    Lead Team Member

    Circle K • Akron, OH, US
    Full-time
    Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow you...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Underwriting / Credit Team Leader

    Commercial Underwriting / Credit Team Leader

    First Mutual Holding Company • Lakewood, OH, United States
    Full-time
    Apply Job Type Full-time Description The Commercial Underwriting / Credit Team Leader is responsible for supervising the commercial credit de...Show more
    Last updated: 30+ days ago • Promoted
    Deli Team Leader

    Deli Team Leader

    Giant Eagle • Cleveland, OH, US
    Full-time
    Our Deli Team Leader manages the entire Deli Team and keeps it running like a well-oiled machine.You'll be the one who Team Members and guests look to for guidance on the best choices for school lu...Show more
    Last updated: 30+ days ago • Promoted
    Team Sales Lead

    Team Sales Lead

    Rally House • Macedonia, OH, US
    Temporary
    Love sports, fashion, and being in the middle of the action? Rally House is looking for a Team Sales Lead who's ready to energize the floor, coach their teammates, and make the store feel like game...Show more
    Last updated: 30+ days ago • Promoted
    CX Tier 2 Team Lead

    CX Tier 2 Team Lead

    Warner Bros • Cleveland, OH, US
    Full-time
    Discovery the stuff dreams are made of.When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth...Show more
    Last updated: 19 days ago • Promoted
    Community Associate

    Community Associate

    USA Jobs • Cleveland, OH, US
    Full-time
    At IWG, we are leading the way.We've built the world's largest workspace network so that our customers can work from wherever, and however, they want. Join us and help us bring more freedom to peopl...Show more
    Last updated: 1 day ago • Promoted
    R&D- Group Leader

    R&D- Group Leader

    Ohio Staffing • Brecksville, OH, US
    Full-time
    Architectural Paint Commercialization Engineering Team Leader.This position will be responsible for leading and managing the Architectural Paint Commercialization Engineering (CE) team.This positio...Show more
    Last updated: 4 days ago • Promoted
    Associate Actuary

    Associate Actuary

    Munich RE • Columbia, OH, United States
    Full-time
    Amelia, United States; Akron, United States; Ann Arbor, United States; Athens, United States; Atlanta, United States; Augusta, United States. Bremen, United States; Carmel, United States; Cary, Uni...Show more
    Last updated: 30+ days ago • Promoted