Client Solutions & Service Support

Job Description

Job Description

Responsibilities

• Services existing accounts and answer inbound calls
• De-escalate client concerns and empathy as you schedule technicians to roll out for a trouble call.
• Initial capture of information and scheduling of service calls
• Upon training, resolve some client complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Tier 1 client phone support. As needed, gather as much data on troubles to assist field staff to help complete trouble call.
• Outbound calling to existing clients for client satisfaction surveys
• Outbound calling to existing clients for upgrade opportunity
• Outbound calling to existing clients for maintenance plan opportunities.
• Provide product education

Skills