Client Technical Support Consultant

A company is looking for a Client Technical Support Consultant (REMOTE).

Key Responsibilities

Support level / tier 3 of interfaces and connectors while ensuring defect-free implementation

Coordinate with various teams for knowledge sharing and best practices, and mentor new team members

Manage client escalations, create root cause analyses for issues, and act as a subject matter expert for connectors

Required Qualifications

At least 5 years of experience leading SAP HCM payroll support teams, including integrations

Experience in deploying processes across multiple teams

Strong understanding of ABAP HCM logic and payroll processing procedures

Experience with file processing via SFTP

Fluency in English (oral and written)