Help Desk Analyst

Job Details

Job Location

INSURICA Corporate - Oklahoma City, OK

Position Type

Full Time

Job Category

Information Technology

Description

Job Summary

Accountable for the continuous, proper functioning of the Agency's information technology systems. At the direction of management, the Help Desk Analyst will support the automation operations of the Agency. In addition to providing front-line support, the Help Desk Analyst will also be involved in troubleshooting, network systems installation and maintenance, file backup, and staff training.

Essential Job Functions

• Provide first-tier help desk support for agency management system, Office, Outlook, and PC applications. Assume responsibility for monitoring the agency's helpdesk email account and assigning issues to other colleagues as required.
• Perform PC hardware and printer installation, maintenance, and support. Assist with mobile device and PDA support. Maintain equipment for quality assurance and agency standards purposes. Employ consistent problem-solving methods to resolve technical problems.
• Perform daily, monthly, and year-end maintenance procedures. Load updates to various systems as directed / required. Support and adhere to agency security policies and procedures.
• Maintain inventory of all equipment and software as required.
• Assist in the support and training of colleagues. Assist in the development and implementation of procedures for system use. Develop methods to utilize the system to increase productivity and resolve problems.
• Travel to branch offices, as needed.
• Participate in seminars and other training to increase knowledge base and skill development.

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Telecommuting opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Qualifications

Job Qualifications

Knowledge, Skills, and Abilities

Work Conditions and Accommodations